Privacy Policy

01. Who We Are

Roommat Living ("Roommat", "we", "our", or "us") is a technology platform providing PG accommodation listing, flat-sharing, and roommate-finding services, currently operating in Ahmedabad and Gandhinagar, Gujarat, India.

Our platform connects property owners/PG operators with tenants, students, and working professionals seeking accommodation. This Privacy Policy applies to our website, mobile application, and all related services (collectively, the "Platform").

By using the Roommat Living Platform, you agree to the collection and use of information as described in this Privacy Policy. If you do not agree, please discontinue use of the Platform.

02. Information We Collect

We collect the following categories of information:

Important: Sensitive Data: We only collect identity documents when legally required for verification and handle them with enhanced security measures. We do not store full payment card or bank account numbers on our servers.

03. How We Use Your Information

We use your information for the following purposes:

Platform Services: To create and manage your account, display listings, and facilitate connections between tenants and property owners.

Roommate Matching: To calculate compatibility scores and suggest suitable matches based on preferences you provide.

Communication: To send OTP verification, booking confirmations, platform notifications, and important service updates via email or WhatsApp.

Safety & Verification: To verify identities, prevent fraud, and ensure the safety of our users.

Customer Support: To respond to your queries, complaints, and feedback.

Analytics & Improvement: To understand how our Platform is used and improve its features and performance.

Legal Compliance: To comply with applicable Indian laws, regulations, and court orders.

Marketing: To send you promotional communications about new features or listings only with your consent, and you may opt out at any time.

04. Sharing Your Information

We do not sell your personal information. We share it only in the following limited circumstances:

Between Users: When a tenant expresses interest in a property, limited profile information is shared with the property owner (and vice versa) to facilitate communication and viewings.

Service Providers: We use trusted third-party services (such as Supabase for database hosting, Google for authentication, and payment gateways) that process data on our behalf under confidentiality agreements.

Legal Obligations: We may disclose information to law enforcement or government authorities when legally required under Indian law (e.g., IT Act 2000, BNSS/CrPC).

Business Transfer: In the event of a merger, acquisition, or sale of assets, your data may be transferred. We will notify you in advance in such cases.

With Your Consent: For any other purpose, only after obtaining your explicit consent.

Third-party services integrated in our Platform (e.g., Google OAuth, WhatsApp messaging) are governed by their own privacy policies. We encourage you to review those policies.

05. Data Storage & Security

Your data is stored on secure cloud servers (Supabase/PostgreSQL) with Row-Level Security (RLS) enabled, ensuring that users can only access data they are authorized to view.

We implement the following security measures:

HTTPS/TLS encryption for all data in transit

Encrypted storage for sensitive documents

Role-based access control for our internal team

Regular security audits and vulnerability assessments

Automatic session expiry and re-authentication prompts

Data Retention: We retain your account data for as long as your account is active or as required by law. You may request deletion at any time (see Your Rights below). Anonymized, aggregated data may be retained indefinitely for analytics.

Important: While we take all reasonable precautions, no system is 100% secure. If you suspect unauthorized access to your account, contact us immediately at privacy@roommat.in

06. Cookies & Tracking

We use cookies and similar technologies to:

Keep you logged in (session cookies)

Remember your preferences and search filters

Analyze Platform usage and improve performance

Detect and prevent fraudulent activity

You may control cookie preferences through your browser settings. Disabling essential cookies may affect Platform functionality. We do not use third-party advertising cookies at this time.

07. Your Rights

As a user of our Platform, you have the following rights regarding your personal data:

Right to Access: Request a copy of the personal data we hold about you.

Right to Correction: Request correction of inaccurate or incomplete data.

Right to Deletion: Request deletion of your account and associated data (subject to legal retention requirements).

Right to Withdraw Consent: Withdraw consent for optional data processing (e.g., marketing emails) at any time.

Right to Portability: Request your data in a commonly-used, machine-readable format.

Right to Object: Object to processing of your data for specific purposes, including profiling.

To exercise any of these rights, email us at privacy@roommat.in. We will respond within 30 days. In line with India's Digital Personal Data Protection Act, 2023 (DPDPA), we are committed to honoring these rights.

08. Children's Privacy

Our Platform is intended for users who are 18 years of age or older. We do not knowingly collect personal information from minors. If we become aware that a user under 18 has provided personal data, we will promptly delete it.

If you are a parent or guardian and believe your child has used our Platform, please contact us immediately at privacy@roommat.in.

09. Third-Party Links

Our Platform may contain links to third-party websites or services (e.g., maps, payment portals). We are not responsible for the privacy practices of these third parties. We recommend reviewing their privacy policies before sharing any information with them.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we do:

We will update the "Last Updated" date at the top of this page.

For material changes, we will notify you via email or a prominent notice on the Platform at least 14 days before the change takes effect.

Continued use of the Platform after the effective date constitutes acceptance of the updated policy.

11. Grievance Officer

12. Contact Us

For any questions, concerns, or requests related to this Privacy Policy or your personal data, please reach out to us:

Get In Touch

We typically respond within 1-2 business days.